At Card Emblems, we strive to provide high-quality products and excellent customer service. Please review our policy below before placing your order.
We do not accept returns on any orders.
Once an order has been shipped, it cannot be returned or refunded simply because you changed your mind, ordered the wrong item, or are no longer satisfied with your purchase.
We can only process exchanges before your order has been shipped.
Once your order has been shipped, exchanges are no longer available.
If you need to change your order, please contact us as soon as possible. If your order has not yet been processed for shipment, we will do our best to accommodate your request.
If your order arrives damaged, we are happy to help.
To be eligible for a refund or replacement, you must:
Once we receive and review the photos, we will determine the appropriate resolution, which may include a replacement or a refund.
All claims for damaged items must be submitted within 30 days of delivery.
Unfortunately, we are unable to offer refunds or replacements for damaged items reported more than 30 days after the order has been delivered.
If you experience any issues with your order, please contact our customer support team within the applicable timeframe. We're always happy to assist and will do our best to resolve your concern as quickly as possible.
